Ordering FurnitureDelivering FurniturePaymentCancellations and RefundsServiceOrdering Furniture
Q. Do your prices include VAT?
Yes, all of our prices displayed are inclusive of VAT. The price you see if the price you pay.
Q. Can I choose my own specific dimensions?
Yes! The beauty of Touched Interiors is that the majority of our products can be tailor made to your specification. Contact us to discuss your requirements.Q. Can I use my own fabric on the products?
Yes! On some of our products your own fabrics can be used if you send them into us. On some of our ranges we encourage you to choose your own fabric and send it to us. We would then deduct the fabric costs from the product price. Contact us to discuss your requirements. Q. Can I choose the product finishing?
Yes! You can choose your own finishing, for example silver or gold leaf, gloss or matt finish and with carving or without. You can even send us a sample and we will colour match to this. Please contact is to discuss what finishes you would like or for samples.Q. Do you offer trade discounts?
For our trade customers, we can open a trade account for you, which also benefits from a trade discount. To discuss your trade requirements please contact us. Q. How exclusive are the products available through Touched Interiors?
Our products are in general not available on the high street. Our range is design led and innovative. Our exclusive Meireles range is only available through us and our approved stockists. Q. How safe is shopping on touchedinteriors.co.uk?
It is vitally important to Touched Interiors that you can give us your personal and payment details over the internet in complete confidence. That’s why we have invested in the most advanced site security available. It provides all the protection and assurance you need to make any transactions or give personal information privately and securely.
When completing a transaction online you will need to go through Verified by Visa and MasterCard Securecode.Q. How do I place an order?
Once you have selected your furniture, add the items to your shopping basket. Each item is individually priced. Then simply following the prompts on screen for your billing and delivery details, finally select your payment method and, when you are ready, submit your order
Or call us on 0845 463 0083 and we will complete the order for you on the phone.Q. Will I receive an order confirmation?
Your official Touched Interiors order confirmation will be sent to you by email.Q. Can I make changes to my order?
If you want to make any changes to your order, e-mail us on email@example.com
or telephone 0845 463 0083
for further assistance. We will do our best to help. Early alterations within a few days are not usually a problem. Every product is created in different stages so contact us. Please note that when merchandise is ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted. Q. Can you tell me the availability of a specific item?
Before you select a product to buy online an indication of the current lead time for delivery will have been give on the product page. Please be aware that this information changes daily. Touched Interiors cannot be held responsible for delays beyond our control. We will inform you as soon as we become aware of any changes in the time original given when you placed your order. For more information, contact us on firstname.lastname@example.org
or call 0845 463 0083
for further assistance. Q. Where is my order?
If you wish to check the delivery of your order, please e-mail us on email@example.com
or call 0845 463 0083
for further assistance. Q. Do you price match?
Touched Interiors believes in offering the very best value. In the unlikely event that you find the exact same item for sale elsewhere at a lower price (including offers) we will endeavour to match that price. Email us or phone us for more information. This service is not guaranteed. Q. What if my order is late?
You should have been given an estimated delivery time. If it changes, we will let you know straight away. While Touched Interiors cannot be held liable for any delays which are beyond our control, we will make every effort to keep you informed. If you have any delivery problems, please e-mail us on firstname.lastname@example.org
or call 0845 463 0083
Q. Where do you deliver?
Online we currently offer our Free Delivery to customers on the UK mainland. Scotland and Ireland delivery has a cost of £80. We also offer worldwide delivery. International delivery charges are calculated on an individual basis based on exact location, size and weight. Contact us for a an exact quotation. These orders can not be placed online and are fulfilled by pro forma invoice. Q. Will you assemble my furniture?
The majority of the furniture is assembled but sometimes assembly is required, for example on some of our beds. Our white glove delivery service includes assembly. This will cost you £125.Q. What happens on the day of delivery?
You will be contacted in advance by a member of Delivery team, who will give you a choice of delivery dates. You will also be given a 2 hour timeslot. Please make sure all access points are clear of obstacles. You should also ensure there is someone in your property to receive and sign for the furniture. Our dedicated delivery team will will notify you between 30 and 60 mins before delivery.Q. What happens if I am out when you deliver?
As all deliveries need to be signed for, we will be unable to leave your furniture and it will be returned. Someone will contact you to arrange a further delivery date. There will be an additional extra delivery charge. Q. Can I nominate a day or time for delivery?
Yes, you are given a choice of delivery dates and times.Q. Can you take my old furniture away?
Unfortunately this is not a service Touched Interiors offers. Q. What if my furniture does not fit?
When ordering furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. If the worst happens and it really won’t fit in, we will do our utmost to help you come up with an alternative. E-mail us on email@example.com
or phone 0845 463 0083
for further assistance.Q. Do you deliver overseas?
Yes. Contact us and we will quote you a price. International delivery charges are calculated on an individual basis based on exact location, size and weight. These orders can not be placed online and are fulfilled by pro forma invoice. International deliveries can only be ordered by phone or email. For a quotation please contact us. PAYMENT
Q. How do I pay for my Goods?
When ordering online, after choosing your furniture you will be asked to make payment by credit or debit card. Simply follow the instructions on screen until the process is complete.
We accept all major credit and debit cards.
Upon our receipt of your card payment, and the successful processing of your order, we will send you an order confirmation. This also serves as a receipt.
If you prefer to pay by cheque, then this service is not available with an online order. Please call us first to place your order by pro forma invoice and then please make your cheque payable to Touched Interiors Limited and send by post to:Touched Interiors Ltd
145 The Edge
A personal cheque may take up to 7 working days to clear before we can finalise the dispatch of your order.Unfortunately it is not possible for payment to be collected by our delivery teams.
You can also pay by BACS transfer. This service is not available on online orders. This payment is by pro forma invoice so contact us for an invoice and our bank details. Q. Can I just pay a deposit?
All orders must be paid in full but if you would like to set up a payment plan then we will endeavour to help you. Contact us at firstname.lastname@example.org
Q. Can I ask for a discount?
You can always ask us. We can not promise a discount but will always see what we can do.Q. How does the payment plan work?
We can spread the payments for you, interest free over an agreed time. Q. Can I use a promotional voucher?
Yes you can use a promotional voucher. From time to time we will send out members promotional vouchers. This will deduct the promotional amount off your order value.Q. Why does my promotional voucher not work?
This may be for a couple of reasons:
1. Promotional vouchers can not be used on products that are already on special offer.
2. The voucher may have expired and is no longer valid.
3. There may be an error, so please contact us to check why it is not working.CANCELLATIONS AND REFUNDS
Q. What if I wish to cancel my order before delivery?
Items from Stock
If, after having placed your stock order, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us by e-mailing us on email@example.com
. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment. Bespoke Items or Special Orders
If the items ordered are not from stock, we will have commissioned a supplier to make them specifically for you. Unless we receive your written notification to cancel within 48 hours of you receiving our first order acknowledgement e-mail, we regret to advise you that we will have to charge you a cancellation fee.Q. What if I don’t like it after it’s been delivered? Stock Orders
If your stock order has been conducted only through our website, you have 7 working days from receipt of your furniture in which to advise us in writing that you do not want to keep the goods. This is your 7 days cooling off period. This begins the day after you receive your goods. We must be notified in writing or my any other durable medium and not by phone. Once the items are received back we will refund you with the amount due.Bespoke Items or Special Orders
We regret we are unable to accept the return of these goods as they have been specially made at your request. SERVICE
Q. What do I receive as a registered member?
As a registered member you will receive promotional news, special event invitations and exclusive member offers. Your information will NEVER be passed onto third party companies. Q. What are you opening hours?
Our phone lines are open Monday, Tuesday, Wednesday and Friday 9am to 6pm. Thursday 9am to 9pm and Saturdays 9am to 6pm. Sundays, bank holidays and public holidays we are closed.
During the busy Christmas period we are open for longer. Please check the contact page for up to date hours.
You can email us at any time even when we are closed, we will respond during business hours.Q. Are you affiliated with any other companies?
We are affiliated with Touched Hair and Beauty which is a leading luxury hair and beauty salon in Staffordshire. This active salon also showcases our commercial salon furniture ranges. Viewing is by appointment only. Visit www.touchedhairandbeauty.co.uk
to find out more about this business.
Q. What do I do if I have a complaint with an online order?
Our continued success depends entirely on our customers’ satisfaction with our service, and on the quality and reliability of the products we sell.
Whatever assistance you need, please do not hesitate to e-mail us at firstname.lastname@example.org
or call 0845 463 0083
We take all complaints very seriously and will endeavour to RESOLVE your issue for you as quick as possible.
Address Details:Touched Interiors Ltd
145 The Edge
Your statutory rights are not affected.