Speak To An Expert: 0845 463 0083
“In Business Things Can Go Wrong, If It Does Don’t Pass The Blame, Just Put It Right” - Touched Interiors®
Touched Interiors® is a made to order retailer and therefore on the majority of our products, returns are not accepted. These orders are marked as “Special Order.”
This extends to our wall coverings, lighting, custom soft furnishings and accessories.
For products that are eligible for return and if for any reason you are not completely satisfied, then please contact us within 14 days, so that we can arrange a collection for you or advise on how to send the item back to us securely and safely.
Ex-display items are excluded from the refund policy if they are purchased in-store.
Touched is famous for putting things right if something goes wrong. We do not pass on the blame but rectify the problem for you quickly and efficiently. You can also rest assured that you will only have to let us know once.
Our larger items are delivered with complimentary white glove service, so if something is damaged, our delivery experts will identify it at the delivery stage prior to acceptance and offer a solution without wasting time. We do quality control our large pieces prior to them leaving the warehouse to alleviate any issues prior to delivery.
If for any reason something is delivered damaged, then please contact us and let us know within 48 hours and we will offer you an effective solution. If you have to return the item, then we will, of course, reimburse any costs incurred.
If something is not white glove delivered and the outer packaging is not in perfect condition or shows signs of damage, then please report this on the paperwork prior to signing for it. The goods are most likely perfect inside, but it is better to report any discrepancies.
In the event of any issues, we urge you just to contact us so we can put things right.