We only recommend following the instructions below for the care and protection of your purchases. If you are in any doubt, then please contact us in the event of any accidental damage and before using any cleaning substances.
WOOD, VENEER, MARBLE, LEAF, HIGH GLOSS, MIRRORED & METAL, BRASS, CRYSTAL & OTHER SURFACES
Use a soft cloth to dust, clean and to remove any stains. Gritty cloths can cause scratches, especially on high gloss surfaces. Only use a slightly damp cloth, do not submerge the material into water. If you are trying to remove a stain, then do not rub vigorously as this will only make it worse. If you struggle to remove the stain, then seek professional advice. Do ensure that all surfaces are dry afterwards as all materials can be permanently damaged by liquids.
We do not recommend the use of detergents, spray or silicon polishes. Only use glass cleaning products on the mirror partof plain mirrors.
We recommend that you do not leave these products in direct sunlight.
Sunlight can change the colour of the surface. These can have a detrimental effect, especially if you have items on top of the surface, which when removed may show ring marks and variations in colour.
We recommend that you do not place hot items directly on the surfaces and use good quality protective materials, such as place mats or coasters. For example, placing down hot cups or bowls. Avoid major changes in humidity.
Water can cause lasting damage to all materials. Ensure that the base of the items you place on top of the surface are not wet. For example, the base of a wet vase.
Be aware of what you place on top of the product as you may have chemical reactions, for example, protective covers may contain rubber derivatives which can react with the top coat.
Avoid using sharp or any items that may dent or chip the surface. Avoid dragging any objects in contact with the surface.
You can clean leather using a soft, dry cloth. For the best protection and appearance of your leather, we recommend you clean and protect it with our leather protection kits. In the event of an accidental spill blot up the excess water. Avoid contact with non-colour fast items.
Sun & Heat Damage
Leather can lighten if it's exposed to direct sunlight, so be careful where you place it if you want to avoid this. It can also be damaged if it's exposed to heat, for example if it’s too close to a radiator. Avoid major changes in humidity.
We only recommend professional cleaning for any stains on upholstery. Do not use damp cloths on upholstery, especially if you have velvet upholstery as this can cause irreversible water marks. In the event of an accidental spill blot up the excess water and seek professional advice. Avoid vacuuming delicate fabrics as this can cause damage to the pile. Avoid contact with non-colour fast items.
Certain fabrics with a pile can get pressure marks when you sit on them, especially velvets, for example even a cushion can cause marks. This is not a fault and is the natural element of this type of fabric. Avoid leaving heavy objects on these type of materials. On all fabrics avoid contact with studs or items that may cause friction, tears or marks. For example, a studded belt or book.
Sun & Heat Damage
Upholstery can lighten or change colour if it's exposed to direct sunlight, so be careful where you place it if you want to avoid this. It can also be damaged if it's exposed to heat, for example, too close to a radiator. Avoid major changes in humidity.
Make sure the feet on your chair, sofa or furniture piece are tightly fastened. Do not drag the item, as this can cause damage to the feet and the flooring. Do not rock backwards or stand on dining chairs.
CUSHIONS & SOFT FURNISHINGS
Regularly give the foam, feather or fibre-filled cushions a shake and plump to keep them looking as new.
Seek professional cleaning advice for throws, cushions and drapes. Do not machine wash.
All wool rugs will shed fibre. This will subside over time depending on traffic, wear and maintenance. We would expect the shedding to be minimised after 20-25 vacuums.
Loose fibres or sprouts are a regular part of the wearing-in process with any hand made rug. These rising threads should be snipped off with a small pair of scissors. Do not pull these yarns as this can cause deterioration of the backing.
Fading & Wear
If exposed to direct sunlight there is a good chance that your rug will fade over time. To even out the effects of the sun and to balance wear we recommend your rug is turned every couple of months.
Your rug will last longer and look better if it is vacuumed regularly. This will help prevent dirt on the surface of the rug filtering down into the pile where it can accumulate and cause increased wear.
For routine cleaning we recommend the use of a suction only type vacuum cleaner. Do not use a rotating brush cleaner as this can damage the rug pile surface. If the rug has overlocked edges refrain from running the cleaner over the edge as this will loosen fibres and cause them to unravel.
For spills, the basic rule is to aim to remove as much moisture as you can quickly as possible. Blot up excess spills with a clean white cloth or paper towel working from the outer edge in. Never rub a spill as this can spread the stain and damage the pile. Should stains prove stubborn and difficult to remove we recommend the use of a professional cleaning company.
To avoid the possibility of colour transfer between your rug and the floor surface beneath we strongly advise the use of a rug underlay. This will also have the added benefit of reducing the potential for trip hazards by minimising slippage.
Viscose, jute and sisal fibres are particularly susceptible to staining. Extra care should be taken to avoid spillages of any kind including water on rugs containing these elements. Polypropylene pile rugs are hard wearing and have excellent stain resistant properties.
Please note that most rugs contain natural latex in their construction.