If something goes wrong, we'll put it right. That's the philosophy that has helped Touched Interiors become the respected interior design brand it is today.
This policy has been designed to help you shop with peace of mind, knowing that if something is wrong, it will be put right quickly without hassle or lengthily returns forms.
Refunds & Returns
For all of our non-custom made-to-order pieces (which aren't displayed with the label "Special Order" online), we offer 14 day hassle free returns.
Please note that:
- Product must be in the original packaging (both inner and outer) in a saleable condition
- Products must be undamaged, in the same condition it was received
- Returns must be initiated within 14 days of delivery
- Products must be returned back to us no later than 14 days after initiating a return
Touched Interiors reserves the right to refuse a return/refund if an item is returned damaged, without its packaging or in a condition which will prevent it from being resold or repurposed.
We strongly suggest returning items with an insured, trackable delivery service. In line with the Consumer Rights Act 2015, the purchaser will need to cover the cost and arrange for the safe return of the goods unless there is a fault.
If you wish for us to arrange the return and collection on your behalf, please contact firstname.lastname@example.org or call +44(0)845 463 0083. Please note that the cost of this service will be deducted from any refund due.
To request a return a product, you must email email@example.com with your order reference and your reason for return (e.g. a fault).
Please note that the above doesn't apply to our customised, ex-display or "Special Order" products.
Subject to the above, we will refund the purchase price of a returned product within 14 days of receiving it back. This will be via the original payment method.
Touched Interiors is famous for putting things right if something goes wrong.
With our white glove delivery service, our specialists will quality control all pieces prior to them leaving the warehouse to alleviate any issues prior to delivery.
We handle all pieces with the care and respect they deserve however, if something is damaged, we will rectify the problem for you quickly and efficiently.
If for any reason something is delivered damaged, then please contact us and let us know within 48 hours and we will offer you an effective solution.
If an item is delivered and the outer packaging is not in perfect condition or shows signs of damage, please report this on the paperwork prior to signing for it and ensure you take imagery of any imperfections. The goods are most likely perfect inside, but you must report any discrepancies.
"Special Order" Items
As a specialist in high-end made-to-order furniture and lighting, the vast majority of our pieces are bespoke and classed as "Special Order" items, which cannot be returned unless faulty, damaged or not to the specification requested at the time of purchase.
This extends to our wallcoverings, custom soft furnishings and accessories.
Your statutory rights are not affected, however, please be aware that the UK Office of Fair Trading laws and guidelines such as the Consumer Rights Act 2015 (and previously the Distance Selling Act and the Sale of Goods Act 1979), clarify that standard return terms DO NOT APPLY when you enter into contract for an item which is made for you.
As with all deliveries, if an item is delivered and the outer packaging is not in perfect condition or shows signs of damage, this must be reported prior to accepting the goods.
Faults, damages and discrepancies in the specification must be reported within 48 hours by contacting firstname.lastname@example.org or call +44(0)845 463 0083. - Please ensure you send clear imagery from different angles for us to review.
If you have any questions, please contact email@example.com or call +44(0)845 463 0083.
Please see our Terms & Conditions for further information.