Touched Interiors® Limited. 26 Blackfriars Street. Manchester. Lancashire. M3 5JS

These terms apply to all orders processed online, via telephone or by invoice. These terms and conditions were last updated on 18th May 2022.

1. Introduction 

1.1 These terms & conditions set out the terms between you the customer and us the website owner. 

1.2 Your use of this website and any service contained within constitutes acceptance of these terms & conditions in full. 

1.3 You should not use this website if you do not accept with these terms & conditions in full. 

2. Customer Information

2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.

2.5 We reserve the right to restrict or remove your access to this website where you breach these terms and conditions. Such restriction or removal will take place without recourse or explanation to you where we solely deem it appropriate or necessary.

3. Privacy

We take your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.

4. Product Pricing and Title

4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at any time up to the shipment of that order and any related items.

4.2 We reserve the right to alter all product pricing without notice.

4.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

4.4 Promotional codes are not valid on items already on special offer

4.5 All of the prices displayed on our website are inclusive of VAT

4.6 We reserve the right to cancel any promotion without any prior notice. 

4.7 We do not honour pricing errors.

5. Your Order & Payment

5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.

5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.

5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

5.6 Fabrics, leathers & colour finishes are for illustration only and we can not be held liable for variances in shade. If you require an exact match then ask for a sample.

5.7 Delicate fabrics such as velvet or high viscose content fabrics can get pressure marks when they are used and even water can cause permanent staining. This is not a fault but a characteristic of the fabric.

5.8 Payment must be made in full prior to delivery and before the order leaves the production facility. This applies to orders where a deposit amount is taken at the time of ordering. 

5.9 If for any reason you can not take delivery at the estimated delivery time of ordering due to any delays on your part, we will require you to pay 100% of the order amount at this stage. 

5.10 Discounted items have a revised minimum deposit amount of 70% or 100% at the time of ordering.

5.11 Completion of the finance agreement and acceptance of the contract constitutes an order confirmation.

5.12 Our interior design service and private shopping experience are fee payable services and all terms will be stated on the invoice. If you choose to cancel this service before the service is completed but after the service has begun then 100% of the fee quoted is payable regardless of the design stage reached. Minimum spends may be applicable within ageeed terms and any fee rebates due are only payable once the minimum spend has been successfully reached. Your invoice will state the specifics. 

5.13 Please note all accounts beyond our credit terms will be passed to our debt collection agency, Sinclair Goldberg Price Ltd. All accounts, without exception, will be subject to a surcharge of 15% plus vat to cover our costs in recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement. The customer hereby consents to the jurisdiction of the Manchester County Court for the resolution of any disputes. 

5.14 If we do not receive full payment of the order within the agreed lead time and after the final notice is issued, we hold the right to pass your order to auction to recover any monies outstanding. Please note that as the items may be sold with no reserve price, you may still owe a balance which will then be passed onto our debt collection agency. You will also be liable for any 3rd party costings plus a 10% cancellation charge. 

5.15 For international orders outside of the UK, payment can only be made by bank transfer. We do not accept card payment online or over the telephone. 

5.16 For any orders where a pro forma invoice has been issued, please note that the quote is only valid for 7 days. After this time the details of the quote including price may change. 

6. Shipping and Delivery

6.1 All orders received by us are shipped subject to availability.

6.2 Whilst every reasonable effort shall be made to keep to any delivery date, Touched Interiors will not be held responsible for any consequential loss incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet an estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control such as customs delay.

6.4 Touched Interiors have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

6.5 It is the customers responsibility to inform us of any factors that will prevent us from a normal delivery service ie; Restricted access, Restricted Parking, Red Routes, Restricted vehicle size restrictions. If we are unable to deliver the goods you will be liable for the delivery costs.

6.6 Before accepting your item from the courier please thoroughly check inside the boxes beforehand at the point of signing, even if the boxes appear to be in perfect condition. If the items are not in perfect condition please do not accept them and contact us for a replacement to be sent while the courier is with you on 0845 463 0083. Please ensure you clearly mark the couriers paperwork with a description of the problem. Once items are accepted we will not be held responsible for any loss or damage whatsoever. Signing for items as "unchecked" is not acceptable.

6.7 Where items have been unpacked for you and you have signed the delivery note that you have received the goods in perfect condition, you then waive your right to report any loss or damage to the goods.

6.8 In line with Health and Safety insurance requirements and the prevailing culture of litigation, Touched Interiors will not be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Items delivered via staircases and upstairs are carried out at the property owners risk.

6.9 Our free delivery only applies to orders being delivered in mainland England and Wales. Scotland and Ireland orders will incur a surcharge of £180. International delivery costs will be quoted upon ordering.

6.10 Every product offered by touched interiors will have the dispatch lead time clearly stated. The approximate lead time will be confirmed upon ordering. Please note this is an approximate lead time and delays in freight out of our control can occur.

6.11 The white glove service is complimentary on large items and includes unpacking of furniture, removing of packaging and assembly of furniture. If we can not offer you this service then we will advise you of this.

6.12 International deliveries can only be ordered by phone or email. The delivery charges are calculated depending on location, size and weight. For an exact quotation please contact us. Our international delivery quotes are valid for 5 days from the day of quotation.

6.13 You agree to care for the products as instructed on our website under our care and maintenance section. Your warranty will be void if you disregard these advisories. 

7. Cancellation Rights, Returns and Refunds

7.1 Under the Consumer Contracts regulations 2014 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) or any other durable medium and return the item to us within 30 working days from the day after you receive your goods. This does not include special order items which are made to order.

All goods must be returned to: Touched Interiors Ltd. 26 Blackfriars Street. Manchester. M3 5JS

7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation. Please email: or write to: Touched Interiors Ltd. 26 Blackfriars Street. Manchester. Lancashire. M3 5JS.

7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

7.4 No right of cancellation exists for special orders. These are generally made to order, bespoke items or items that are not held in stock. If you wish to cancel then 100% of the order is payable plus a 10% cancellation charge. 

7.5 Please observe the following procedure for all returns to us:

7.6 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.

7.7 If you are returning your product because it has damage, please state the damage. Where the product has been unpackaged for you and you have signed the delivery note, no right of return exists as all damage should have been reported upon unwrapping and prior to acceptance.

7.8 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.

7.9 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

7.10 You are responsible for paying any postage or shipping costs incurred when returning the product. 

7.11 We recommend that all returns be sent by registered post, so that a record of the return is available for you.

7.12 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.

7.13 Unused products may be returned promptly by customers to 26 Blackfriars Street. Manchester. Lancashire. M3 5JS

7.14 Subject to the above, we will refund the purchase price of a returned product within 14 days of receiving it back. This will be via the original payment method.

7.15 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

7.16 Storage charges may apply for any items if for whatever reason you can not take delivery once the items are ready. The costs will be calculated on a daily or per week basis based on volume. The minimum charge is £60 per week. 

8. Customer Complaints

We endeavour to respond to all customer complaints or queries within 14 working days. Please send an email to: or write to: Touched Interiors Ltd. 26 Blackfriars Street. Manchester. Lancashire. M3 5JS.

9. Faulty Products 

9.1 Where you experience a fault with a product it can be returned to us subject to our returns policy above.

9.2 Before accepting your item from the courier please thoroughly check inside the boxes beforehand at the point of signing, even if the boxes appear to be in perfect condition. If the items are not in perfect condition please do not accept them and contact us for a replacement to be sent while the courier is with you on 0845 463 0083. Please ensure you clearly mark the couriers paperwork with a description of the problem. Once items are accepted we will not be held responsible for any loss or damage whatsoever. Signing for items as "unchecked" is not acceptable.

9.3 Where items have been unpacked for you and you have signed the delivery note that you have received the goods in perfect condition, you then waive your right to report any loss or damage to the goods.

9.4 For bespoke items, please contact our experience team and we can discuss a repair or a replacement if applicable. 

10. Events Outside Our Control

We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

11. Licence

11.1 We grant you a licence to access the content, information and services contained within our website for personal use only.

11.2 This licence allows you to download and cache (using your browser) individual pages from our website.

11.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

11.5 Our website cannot be placed within the frame-set of another site.

11.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

11.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

12. Copyright

12.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise.

12.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

13. User Generated Content

13.1 Where the facility exists you may provide reviews or public feedback on the website of products purchased by you, also known as user-generated content.

13.2 Where the facility exists such user-generated content can be provided in different formats and mediums; text, audio, video and still photographs.

13.3 As part of providing this content to us you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties.

13.4 Such content shall not infringe the intellectual property rights of any other party. Furthermore the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.

13.5 We reserve the right to remove any content, which breaches or risks breaching these terms and conditions.

13.6 However, we shall not assume any responsibility for auditing or monitoring any user generated content.

13.7 Any complaints about such content by rights holders or any user or visitor to our website should be directed to us using our contact details listed at the end of these terms and conditions.

13.8 If you submit a testimonial to us, then you agree that we may publish your testimonial, together with your name and any images supplied on this website and on any successor website that we may operate from time to time, on such page and in such position as we may determine in our sole discretion.

13.8.1 You further agree that we may edit the testimonial and publish edited or partial versions of the testimonial. However, we will never edit a testimonial in such a way as to create a misleading impression of your views. You may terminate this licence by giving to us 30 days' written notice of termination

14. We may use photography taken during and after the completion of our design service and private shipping experience  for marketing purposes. 

14. Limitations and Exclusions of Liability

14.1 Where content and information is provided on the website without charge we exclude all liability for such content and information.

14.2 All business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, other commercial opportunities are all excluded.

14.3 All indirect, consequential or special losses or damage are all excluded.

14.4 All other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded.

14.5 All losses relating to the loss or corruption of data, databases, systems, software or hardware are all excluded.

14.6 These terms and conditions do not exclude or limit liability for death or personal injury caused by you or us.

14.7 These terms and conditions do not exclude or limit liability for fraud or fraudulent misrepresentation caused by you or us.

14.8 These terms and conditions do not exclude or limit liability where this conflicts with the applicable law for this jurisdiction.

15. Indemnity

By your use of our website you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.

16. Variation

We reserve the right to vary these terms & conditions at any time, without giving notice to you. Such varied terms and conditions shall automatically apply to the use of our website from the date of publication on our website.

17. Assignment

We reserve the right to assign our rights and also our obligations under these terms and conditions, without giving notice to you. This right of assignment shall only apply to us and shall not apply to you in any way.

18. Severability

The foregoing paragraphs, sub-paragraphs and clauses of these terms & conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

19. Waiver

Failure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing. 

20. Third Parties

These terms and conditions are between you and us. They do not apply to, or benefit any third party and are not reliant on any third party.

21. Entire Terms & Conditions 

These terms & conditions set out the entire agreement and understanding between you and us.

22. Your Statutory Rights

Where acting as a consumer your statutory rights are unaffected.

23. Jurisdiction

These terms & conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Our contact details are as follows:

Touched Interiors® Ltd

26 Blackfriars Street
M3 5JS

Telephone: +44(0)161 722 1983


Company Registration Number: 07147397

VAT Registration Number: 111810270